About the Practice

Mission:
Mark Niedfeldt, M.D. and ModernMed share the mission of radically transforming the physician-patient relationship by fusing old-time values of thoughtful, attentive and reflective medical care with 21st century convenience and technology to provide primary health care that will result in a healthier patient with a higher quality of life.

Vision:
Mark Niedfeldt’s practice strives to provide comprehensive, quality medical services to patients who desire a more fulfilling physician-patient relationship. The goal is simple -- put patients first by providing unparalleled access, service and a healthcare experience that is truly five-star.

Values:
The values that drive this practice include:

• Quality—We deliver the highest quality of care to our patients. From prevention to treatment, we commit to delivering only the best.
• Respect—We strive to understand the specific needs and wants of each patient and to work in partnership with the patient towards his or her healthcare goals.
• Trust— We conduct ourselves in all of our interactions with patients in a way that demonstrates we are worthy of the trust that our patients have placed with us.
• Safety—We ensure that care is delivered according to the highest standards of safety.

• We promote a medical model that encourages our patients to be active participants in their health.
• We pride ourselves in anticipating our patient’s needs in our delivery of services.
• We work hard to improve the overall healthcare experience by reducing inconvenience, alleviating fear and building strong relationships with our patients.

• We treat our patients gently, showing concern in our voice and touch.
• We clearly explain what we are going to do before we do it; this reduces the patient’s anxiety when he or she knows what to expect.
• We always ask,“What else may I do for you?”
• We refrain from conversations that ignore or exclude others who are present.
• We refrain from conversations that distract us from the task at hand.
• We always respond in a polite and courteous manner.
• We provide the patient with as much information as he or she needs to make well-informed decisions.

• We listen carefully to the needs and wants of our patients so that we may do our best to exceed their expectations.
• We verify that our actions produced the desired patient outcome.
• We protect patient information.
• We provide feedback in ways that are sensitive to the patient’s personal situation.

• We personally correct health or safety hazards when we see them or immediately bring it to the attention of those who can.
• We maintain good hygienic practices and always wash our hands between patients.